Situation
Bureaus across the Office of the Attorney General needed a case management system on Siebel Public Sector, and the version in place still had to move forward.
Past engagement · Siebel CRM
Public Sector case management for a state attorney general
Past Siebel work for the New York State Office of the Attorney General: Public Sector case management, a 16 to 23.2 upgrade path, EDQ and Loqate, and Office 365 sync.
Past engagement · New York State Office of the Attorney General · 2016–2023
Past engagement, not a current employer.Named for the kind of work. This page does not add a percentage, a dollar figure, or a result that was not in the record of the work.
Outcome
The case system was designed with the lawyers and legal assistants who would use it, then carried through configuration, integrations, and upgrades from Siebel 16 through 20.11, 22.1, and 23.2. The role ended in May 2023.
This was the last dated role on Jon’s record of employment, and it is over. From February 2016 to May 2023 he was a Siebel functional and technical architect for the New York State Office of the Attorney General. He is not in that role now. Higgs Software is the practice.
The work was Public Sector case management. He met with lawyers and legal assistants from bureaus across the office, produced mock-ups, and wrote the technical and business-process design the IT team used to turn the product into a system they could run. Legacy systems were reviewed for what could move into the new application. Configuration that was too tangled for a handoff was written with the client’s developers so the knowledge did not stay with the contractor.
The upgrade path was Siebel 16 to 20.11, then 22.1, then 23.2. Oracle Enterprise Data Quality and Loqate address standardization were integrated. Siebel Server Sync (SSSE) was implemented for Office 365. Database performance problems were diagnosed. A manual deployment process was moved onto an automated framework. None of that is stated here as a percentage improvement.
The same kind of project, scoped for a team that has a system and not a bench, is Siebel CRM.
Related practice: Siebel CRM
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If the system matters and the team is small, start with a conversation.
A paragraph on the system, the constraint, and the timing is enough. Jon reads these. There is no intake desk.